Frequently Asked Questions

Frequently asked questions

Are all the products from the NSW South Coast & Southern Highlands?

I source all my products from the South Coast & Southern Highlands areas. The products are from local businesses, small and large. My focus is to support the amazing businesses on the NSW South Coast & Southern Highlands and showcase their talents and amazing produce. As these products are handmade the process can lead to slight 'imperfections' which I believe add to the originality and charm of each piece.

What happens if an item is broken?

If an item is broken in transit I will happily replace the item but contact must be within 2 days of the delivery date. I will post you a new item free of charge.

What happens if I am not satisfied with my hamper?

If you are not satisfied with the hamper that you have purchased from us, we ask you return all the products in good condition within 14 days of purchase and we will refund your money. You are eligible for a full reimbursement within 14 calendar days of your purchase.

After the 14-day period you will no longer be eligible and will not be able to receive a refund.

Can I custom order a hamper?

Yes! but I do require time to ensure I have all the products you require. I can also design the hampers to suit your business, with colour co-ordinating to your corporate colours.